The best chance for a successful company is to have engaged employees. They can set the first impression, define customer service expectations and be the ones to influence the sale of your product. Engaging employees has truly become an art and doesn’t happen by accident. This is true whether you are the sole business owner or have many levels of management. Anyone with direct reports must figure out the means to get their employees on board with the mission of the company helping them understand how the importance of what they do today affects their future. An employee engagement program can start with some simple steps.